Refund Policy
Free trial
Every new account starts with a 30-day free trial and no card is required, so you can try TravelForza fully before paying anything.
Monthly plans
Plans are billed monthly in advance and renew automatically. You can cancel any time from your account settings or by emailing us; you keep access until the end of the month you already paid for and are not charged again.
We do not refund a month that has already started, including partially used months.
When we do refund
- You were charged twice, or charged after you cancelled — we refund the extra charge in full.
- You were charged by mistake or a different amount from the plan you chose — we refund the difference.
- The service was unavailable for a long period because of a problem on our side — tell us and we will credit or refund fairly.
- Where the law where you live gives you a right to a refund, we honour it.
How to ask
Email contactus@riotravelpc.com from your account's email address within 60 days of the charge, with the date and amount. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
Travel you sell
This policy covers the TravelForza subscription only. Refunds for flights, hotels, tours or other travel you sell to your clients follow your own policies and your suppliers' rules; TravelForza is not the seller of that travel.