Terms of Use
1. Who we are and what this covers
TravelForza is software for travel agencies and travel advisors, operated by Rio Travel LLC, a Utah limited liability company, 1776 Kearns Boulevard, Park City, UT 84060, USA ("we", "us"). These Terms govern your use of travelforza.com, the TravelForza apps, and the pages TravelForza shows to your clients (quotes, itineraries, invoices, forms).
By creating an account or using the service you agree to these Terms and to our Privacy Policy. If you use TravelForza for a business, you accept them for that business and confirm you may do so.
2. Who may use it
TravelForza is for businesses and professionals. You must be at least 18. Your clients may open the pages you send them, but the account holder is responsible for how the account is used.
3. Your account
Keep your sign-in details private and tell us at once if you think someone else has used them. You are responsible for what happens under your account, including what your team members do.
4. Free trial, plans and billing
New accounts get a 30-day free trial; no card is needed to start it. After the trial, the service continues only on a paid plan.
The Solo/Pro plan is US$49 per month. Agency plans and add-ons (such as Agent Pro) are priced on the plan page or in your order. Prices exclude taxes, which are added where required.
Paid plans renew automatically every month until you cancel. You can cancel at any time in your account settings or by emailing us; cancellation takes effect at the end of the current billing period. Refunds are covered by our Refund Policy.
We may change prices with at least 30 days' notice by email; the new price applies from your next renewal after that notice.
5. Your clients' data
You decide what information about your clients you put into TravelForza. For that information you are the "controller" (or "business"), and we act as your "processor" (or "service provider"): we use it only to run the service for you, as described in our Privacy Policy, and never sell it.
You are responsible for having a lawful basis and any notices or consents required to collect your clients' information and to message them — including card details, passport data and information about minors — and for honouring their requests. We will help you answer those requests.
6. Messages you send (WhatsApp, SMS, email)
TravelForza can send WhatsApp, SMS and email messages on your behalf. You must only message people who agreed to hear from you, honour opt-outs ("STOP") right away, and follow the U.S. Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, Meta's WhatsApp Business policies and any other law that applies to you. Marketing messages need the recipient's prior consent.
7. AI features
Some features use artificial intelligence: the WhatsApp assistant, text suggestions, translations, document reading and research. AI can be wrong. Review AI-generated quotes, messages, visa or travel information before relying on them or sending them to a client. AI output is not legal, immigration, medical or financial advice.
The WhatsApp assistant tells the people it talks to that it is an automated assistant and hands the conversation to a person on request.
8. Travel information and third parties
Flight status, schedules, fares, airline details and similar data come from third parties and may be late, incomplete or wrong. Always confirm critical information with the airline or supplier.
TravelForza is software. We are not the seller of the travel you sell, not an airline or tour operator, and not a party to your contracts with your clients or suppliers. You are responsible for your bookings, prices, licences (including any seller-of-travel registration) and for complying with travel and consumer-protection laws.
Payments, messaging and other services are provided by third parties (for example Stripe, Square, Meta, Twilio) under their own terms.
9. Acceptable use
Do not use TravelForza to break the law, send spam, harass anyone, infringe others' rights, upload malicious code, probe or attack the service, access other customers' data, resell the service without our written permission, or scrape it.
10. Content and intellectual property
You keep ownership of the content you put into TravelForza and give us the limited permission we need to host, process and display it to run the service. TravelForza, its software, design and brand belong to us. If you send us feedback, we may use it without obligation to you.
11. Suspension and ending
You may stop using the service and close your account at any time. We may suspend or end an account that breaks these Terms, puts others at risk or is unpaid, with notice where reasonably possible. After an account closes you can ask for an export of your data within 30 days; we then delete it as described in the Privacy Policy.
12. Disclaimers
We work hard to keep TravelForza available and accurate, but the service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise the service will be uninterrupted or error-free.
13. Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, bookings or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim. Some places do not allow these limits, so they may not all apply to you.
14. Indemnity
If a third party makes a claim against us because of your content, your messages to your clients, your bookings or your breach of these Terms or the law, you will cover the resulting losses and reasonable costs.
15. Law and disputes
These Terms are governed by the laws of the State of Utah and applicable U.S. federal law. Disputes go to the state or federal courts located in Summit County or Salt Lake County, Utah, except that either side may bring a claim in small-claims court. Please contact us first — most problems are solved by email.
16. Changes
We may update these Terms. If a change is material we will tell you by email or in the app at least 15 days before it takes effect. Continuing to use the service after that means you accept the new Terms.
17. Contact
Rio Travel LLC · 1776 Kearns Boulevard, Park City, UT 84060, USA · contactus@riotravelpc.com · +1 (435) 214-6939